Graph Gurus 44: Building the Next Generation Customer Experience with Graph and Machine Learning
Recorded November 11, 2020
The COVID-19 pandemic has raised the stakes - to survive and thrive, all organizations must deliver a better customer experience online. Companies such as Nike and Walmart are reaping the rewards, taking market share and accelerating the growth of their eCommerce channels. Improving customer experience in a digital world requires connected intelligence with the ability to have a real-time 360 view of your customers and the ability to make real-time decisions from every channel.
Join us as we share the next generation customer experience solution powered by graph and machine learning that can:
- Process and connect the continuous flow of data from all digital interactions
- Build and update the 360 degree view of customer journey in real-time
- Deliver relevant personalized recommendations at every customer interaction point, to improve customer experience and increase top line revenue
Steven Fuller, Pre-Sales Solution Architect